USG is dedicated in ensuring that you are satisfied with the product & service we provide.
Please read carefully so that we can make your experience super smooth for you.
IMPORTANT: Fill out all the relevant information as accurately as possible so we can send out your order and contact you with no hassles.
Australia-wide Shipping (Clothing, Headwear, Accessories & Footwear)
Australia Post - Regular Post: $10.00 (Flat Rate)
International Shipping (Clothing, Headwear, Accessories & Footwear)
Australia Post - Regular Post: $50.00 (Flat Rate)
Express Post Platinum is Australia Post's premium next day delivery service designed to give you extra peace of mind when sending important documents and goods.
(Please see the Australia Post website for more details) This service is traceable in the event of a lost parcel. This service does not include insurance.
Please note that USG accepts no liability for any loss or damage to goods while in transit. We pack our products by hand to make sure they arrive to you on time & in top condition.
USG Store staff can be contacted via:
- Telephone: 08 8211 9922
- Email: firstname.lastname@example.org
Terms & Requirements for Returns/Exchanges
- Ensuring your satisfaction & enjoyment of our products is our highest priority, so please read the following conditions carefully:
- Any item once purchased may be exchanged.
- NO REFUNDS. Please choose carefully when purchasing your order.
- A request for an exchange must be made within 5 days of delivery.
- All items must be returned in new and unused condition, with all tags attached & proof of purchase.
Once purchased, sale items can only be returned for exchange. No Refunds or Credits.
Australian Return Policy
Any items ordered may be returned at the cost of the purchaser. To return an item please email email@example.com indicating that you wish to do so along with the relevant details of your order.
The items for return must be received by USG within 5 business days of the notification of return. Once the item is received by USG and is deemed to meet the terms & requirements for returns/exchanges, a refund or exchange will be issued within 48 hours. Items which are not posted within the time frame will not be accepted and will result in the items being returned to the customer at a cost of $20.
All Major Credit Cards, PayPal
ABN: 611 589 896 79
Rest assured USG will not use your personal details for any other purpose than for confirmations and notifications regarding your purchases and specials that you would like to be notified about.